Orders placed before 10:00 AM (GMT+01:00) Central European Standard Time (Paris) on business days ship the same day. Orders placed after that cutoff, on weekends, or holidays ship the next business day.

You'll receive a tracking email as soon as your label is generated, usually within 24 hours of ordering.

US: 6–9 business days total — 1–2 business days to process, then 5–7 business days in transit. Free on every order, no minimum.
We currently ship within the United States only.

Tracking updates may pause for 24–48 hours between carrier scans — this is normal.

Two options:

• Use the tracking number in your shipping confirmation email
• Visit our Track Order page and paste your tracking number

No — we currently ship within the United States only, to all 50 states including Alaska and Hawaii. We do not offer international shipping at this time.

First, check tracking on our Track Order page. If your package shows "delivered" but you don't have it, give it 24 hours — sometimes carriers scan packages early.

If tracking has stalled for more than 5 business days, contact us at info@pyrefit.com with your order number. We'll open a carrier investigation immediately.

30 days, no questions asked. If a Pyre Fit product doesn't change how you feel, send it back for a full refund.

The product needs to be in resellable condition (slept-on once is fine, used in the sauna for 6 months isn't). Personal hygiene items (bath caddies that touched water, foot files used on calluses) can't be returned for sanitary reasons.

Email info@pyrefit.com with your order number and the item(s) you want to return. Return shipping is the customer’s responsibility (typically $8–$15 via USPS). We do not provide prepaid labels.

Refunds process within 7 business days after we receive your return. The money lands back on your original payment method within another 3–10 days depending on your bank.

Email us with a photo of the damage/wrong item within 48 hours of delivery. We'll send a replacement immediately at no cost — no need to return the original.

Our products are everyday wellness and comfort items. They are not medical devices, and we make no medical or treatment claims — they are not a substitute for professional care. If you have a specific health condition, please consult a qualified healthcare provider before adding any new wellness product to your routine.

We use CertiPUR-US certified high-density viscoelastic memory foam across our sleep range. Density (kg/m³) is the key spec: higher density = slower rebound, longer durability, better pressure distribution.

• 50–60 kg/m³: standard daily-use comfort (most pillows)
• 60–70 kg/m³: premium support (cervical, lumbar wedges)
• 70+ kg/m³: extra-firm (face-down support, premium cushions)

Check individual product specs for the exact density.

Pick by your dominant sleep position:

• Side sleeper: cervical contour pillow with shoulder cutout (fills the shoulder gap)
• Back sleeper: butterfly / U-shape neck pillow (gentle cervical curve)
• Stomach sleeper: thin face-down support pillow (avoids neck rotation)
• Combination: adjustable-fill memory foam pillow (custom loft)

Still unsure? Email us — we'll recommend based on your height, weight, and comfort preferences.

All our heated products (neck wraps, foot warmers, bed mats, heating pads) have auto-shutoff timers ranging 30–90 minutes depending on the product, and overheat protection at 122°F / 50°C.

That said, we recommend you don't fall asleep with heat directly on bare skin for safety. Read each product's manual for specific use guidelines.

Our red light products use LEDs, and each product page lists the specifications. They are designed as everyday wellness and comfort tools, not medical devices, and we make no medical or treatment claims. Individual experiences vary.

Most fabric covers (pillows, cushions, scarves, mats) come with removable zippered covers that are machine-washable. Foam cores are spot-clean only.

Electronics (heating elements, massage motors, USB modules) are not machine-washable. Wipe with a damp cloth.

Each product page has its specific care instructions in the Specs section.

All major credit/debit cards (Visa, Mastercard, Amex, Discover), Apple Pay, Google Pay, Shop Pay, and PayPal at checkout.

Yes. We use Shopify's PCI-DSS Level 1 certified payment processing — the same security standard as your bank. We never store your full card details on our servers.

If your order hasn't shipped yet, yes. Email us at info@pyrefit.com with your order number ASAP — we'll edit or cancel within minutes if it's still in our queue.

Once shipped, you'll need to wait for delivery and process a return.

Three ways:

• Email: info@pyrefit.com — we respond within 24h on business days
• Contact form: /pages/contact-us
• Track Order page: /pages/track-order if it's about a shipment

We're a real team of humans — no chatbots, no scripted replies.