Refund policy
CUSTOMER PROMISE
Refunds & returns
30 days to change your mind. We back every Pyre Fit purchase with a no-hassle return window because real wellness gear should be tested in your own routine.
30-day return window
You may return any Pyre Fit product within 30 calendar days of delivery for a full refund of the product price. Items must be in unused or like-new condition, with all original packaging, accessories, manuals and protective film intact.
How to start a return
- Email info@pyrefit.com within the 30-day window with your order number and the reason for return.
- We’ll send you a Return Merchandise Authorization (RMA) number and the closest return address within 1 business day.
- Pack the item securely (original box where possible) and ship it back. We recommend a tracked, insured service.
- Once received and inspected, we refund the original payment method within 5-7 business days.
Do not send items back without an RMA number. Unauthorized returns may be refused at the warehouse.
Who pays return shipping?
Defective, damaged or wrong items: Pyre Fit covers return shipping. We’ll send a prepaid label.
Change of mind or fit/feel issues: the customer covers return shipping (typically $8-$15 via USPS).
Refund amount
You will be refunded 100% of the product price via your original payment method (Visa, Mastercard, AmEx, Discover, Apple Pay, Google Pay, Shop Pay, PayPal).
Original outbound shipping is free, so there is no shipping charge to refund. Sales tax, where applicable, is fully refunded.
Damaged on arrival
Inspect your package on delivery. If the outer box is visibly crushed or wet, refuse the package or note the damage with the driver. Then email info@pyrefit.com with photos within 48 hours. We’ll either reship at no cost or issue a full refund — your choice.
Defective products
Every Pyre Fit product is covered by a 2-year manufacturer warranty against defects in materials and workmanship. If your product fails within that window through normal use, contact us with photos or a short video and your order number. We’ll repair, replace or refund at our discretion.
Wear-and-tear from normal use, accidental damage, water damage outside rated tolerance, or modifications void the warranty.
Items not eligible for return
- Hygiene-sensitive accessories that have been used (e.g. opened earbuds, opened skin/hair contact items)
- Items returned more than 30 days after delivery
- Items returned without prior RMA approval
- Items returned without original packaging or accessories
Exchanges
Need a different size, color or model? Place a new order at pyrefit.com for the item you want, then return the original under the standard 30-day process. This is faster than waiting for an exchange because the new item ships immediately.
Late or missing refunds
Refunds are processed by us within 5-7 business days of receiving your return. Your bank may take an additional 3-10 days to post the credit to your statement. If you have not seen the refund after 14 days, email info@pyrefit.com and we’ll trace it with our payment processor.
Contact
Questions? We respond within 24 business hours, Monday-Friday, 9 AM-5 PM ET.
Email: info@pyrefit.com
Brand: Pyre Fit (operated by Ecom Empire OÜ)
Address: Liimi tn 1b, Kristiine linnaosa, Tallinn, Harju maakond, 10621, Estonia
Registration: 16494984